Privacy Policy

English translation of the Dutch original, which remains the legally binding text.

This website is the property of Stigo BV.

Stigo BV
Regine Beerplein 1
2018 Antwerpen, Belgium
Telephone: +32 476 30 39 86
Email: info@stigo.be
Company number: VAT BE 0696.711.309

Who we are

We are Stigo BV, with address Regine Beerplein 1, 2018 Antwerpen, Belgium, and company number BE0696711309.

We care about your privacy, and whenever we handle your personal data we do so in accordance with the provisions of the GDPR (General Data Protection Regulation) and the national laws dealing with the processing of personal data.

Privacy legislation obliges us to make the information in this privacy statement accessible to you. This privacy statement clarifies which measures we take to protect your privacy when you use our services or products, and which rights you have.

When we process your personal data we are in most cases the controller. This means that we determine the purpose of and the means for the processing.

By purchasing our services and/or products you indicate that you agree that we collect and process some personal data about you in accordance with the purpose described in our privacy statement. We invite you to read this statement carefully. Stig Vermeiren is our privacy coordinator and can be reached at info@stigo.be for any questions you may have or to exercise your rights. This statement may be amended in the future, so we ask you to read it again on a regular basis.

Processing your personal data

Personal data means all information about an individual that can allow that person to be identified. It does not concern data from which the identity has been removed (anonymous data). We try to collect as little personal data as possible to achieve our purposes.

We comply with the data protection laws, which require that the personal data we process about you:

Is only collected for valid purposes that we have informed you about.
Is used in a lawful, fair and transparent manner, and is therefore used in a way that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
Is accurate and, where necessary, kept up to date, is not kept longer than is necessary for the purposes we have told you about, and is handled securely.

We may ask you for certain information to make it possible for you to purchase or use our goods or services. If you have questions, do not hesitate to contact our privacy coordinator.

More specifically, we will collect some or all of the following data elements:

Address
VAT number
Bank account
Business address
Payment history
Payment overview, client account
Date and time
Third-party cookies
Electronic identification data
Email address
Essential cookies
Photos and images
Content of correspondence
Client file
Read receipt data
Marketing cookies
Client name
Performance cookies
Pixel tracker
Telephone number
Home address

We count on you to provide us with correct data. Let us know when data changes, so that we can keep everything up to date.

Processing data must allow us to deliver our services and products, to continuously improve the services and products available to you, and to adapt them to your needs. More specifically, we carry out the following processing activities:

Company websiteDescription: Corporate website for public consultation. May contain a login section for clients.Purpose: To inform interested parties and/or business partnersLegal basis: Legitimate interestRetention period: From termination of the contract, kept for the limitation period and/or limitation periods relevant to legal actionData items: Electronic identification data, essential cookies, client name, third-party cookies, VAT number, content of correspondence, performance cookies, marketing cookies, email address, address, telephone number, pixel trackerData is processed within the EU.

CorrespondenceDescription: Communication with interested parties on paper or in electronic formPurpose: To ensure good serviceLegal basis: ContractRetention period: From termination of the contract, kept for the limitation period and/or limitation periods relevant to legal actionData items: Client name, content of correspondence, email addressData is processed within the EU.

Client appointmentsDescription: Recording of client appointments on paper or on computerPurpose: Management of availability and calendarLegal basis: ContractRetention period: From termination of the contract, kept for the limitation period and/or limitation periods relevant to legal actionData items: Client name, date and time, email address, address, telephone numberData is processed within the EU.

Delivery of goods and/or servicesDescription: Sale and/or delivery of goods or services to clientsPurpose: To ensure correct delivery of goods and/or services, and to make track and trace and feedback possibleLegal basis: ContractRetention period: From termination of the contract, kept for the statutory period and/or the period relevant to legal proceedingsData items: Client name, client file, VAT number, email address, address, telephone numberData is processed within the EU.

Client invoicing and accountingDescription: Calculation of the fee or remuneration due, invoicing and obtaining paymentPurpose: To ensure correct paymentLegal basis: ContractRetention period: From termination of the contract, kept for the limitation period and/or limitation periods relevant to legal actionData items: Home address, bank account, payment history, client name, VAT number, payment overview, client account, business address, email addressData is processed within the EU.

Client newsletter and promotionDescription: Newsletter or promotion of products or services in electronic or other formPurpose: To keep clients informed of what the company has to offerLegal basis: Legitimate interestRetention period: For as long as the user remains subscribed to the newsletterData items: Photos and images, client name, read receipt data, email addressData is processed within the EU.

For these processing activities we are the controller. If you have given consent for a particular processing activity, you always have the right to withdraw that consent.

If you do not want your data to be processed, contact us so that we can evaluate together whether a contractual relationship between us is possible and whether it is possible for you to continue using our goods and/or services.

We also handle data of suppliers. When we collect, process and store data about our suppliers, we want to make sure that we only collect, process and store data that we really need and that we are allowed to process in this way. In our dealings with suppliers we usually collect, process and keep the name, work email address and work telephone number of the person or people who communicate with us. We also collect, process and keep the VAT number of our suppliers.

Processing personal data on your instructions

The specific nature of our relationship makes it unlikely that you will have us process personal data of others. In the exceptional case that this does occur, we are the processor and you are the controller. We will then carry out your instructions for the processing, any subcontracting, the fate of the data at the end of the agreement and any transfer of data. We will also take the necessary security measures and assist you in meeting your obligations under the GDPR.

Sharing personal data

We may need to work with third parties in order to deliver certain services or products, such as IT partners, insurance partners, accountancy partners and legal advisers. More specifically, we reserve the right to share your personal data with these partners:

Social media, LinkedInPurpose: Promotion of the company and its servicesLegal basis: Legitimate interestData items: Photos and images, electronic location data, name of the party concerned, date and timeData is processed within the EU. LinkedIn Ireland Unlimited Company receives the data.

If we receive your personal data from a third party who refers you to us, we assume that this data was obtained directly from you or with your consent. If this is not the case, please let us know immediately.

These third parties will usually act as data processor. Please note that social media platforms, trading platforms and permanent sales partners are often regarded as joint controllers.

If you take part in an online conversation, meeting or conference, be aware that everything you share is visible and/or audible to the other participants. Bear this in mind before you share your personal data, video, audio or other data.

If you object to your data being shared, we ask you to contact us so that we can evaluate together whether a contractual relationship between us is possible and whether you can continue to use our services and/or goods.

Please note that we may be legally obliged to process certain data and possibly pass it on to the relevant authorities. As this is a legal obligation, you cannot object to that transfer.

Security and confidentiality

We want to keep your personal data safe and confidential, and we have set up security procedures to avoid loss, misuse or alteration of this personal data. These procedures are functionally and technically in line with the best standards in the sector.

Website and cookies

When you visit our website, cookies may be stored on your computer. They help make visiting the website easy and improve your experience. When you visit our website you will receive information about the cookies we use, and we will ask you for your consent. Every time you visit our website, the web server will also automatically process the IP address and/or your domain name.

We may publish links to websites that are owned and managed by others. If you click such a link you will navigate to another website. Always make sure you read and understand the privacy statement of that other website, as it may differ from ours. If you are unsure, or cannot agree with that privacy statement, we advise you to leave the website concerned immediately.

Social media

If you use the social media functions that may appear on our website, such as a like or share button, or if you visit our social media page, be aware that your personal data will be processed by the social media platform. For this processing the European regulator regards both us and the social media platform as joint controllers, which means that we jointly determine why and how your personal data is processed. How we process your personal data can be found in this privacy statement. Information about the processing by the social media platform concerned can be found in their privacy statement. We ask you to read the privacy statement of the social media platform carefully before you visit the social media items on our page or our page on the social media platform.

If we hold an event such as a networking event, opening or premiere, photographers or videographers may be present. The photos and videos they make are intended to be used in marketing material and/or published on our social media pages. When you are not the main subject of these materials, the guidance of the data protection authority is that your explicit consent under the GDPR is not required. If you do object to the use of materials in which you appear, please let us know.

Exercising your rights

Under the General Data Protection Regulation (GDPR) you have the right to:

Request access to your personal data (the data subject's right of access). This allows you to receive a copy of the personal data we hold about you.
Request correction of the personal data we hold about you. This allows you to have incomplete or incorrect information we hold about you corrected.
Request the erasure of your personal data. This allows you to ask us to delete all your personal data when there is no valid reason to keep it any longer. You also have the right to ask us to delete your personal data when you have exercised your right to object to a particular processing activity (see below).
Object to the processing of your personal data when we rely on our legitimate interest (or that of a third party) and you wish to object to the processing on that basis because of your particular situation. You also have the right to object when we process your personal data for direct marketing purposes.
Request the restriction of the processing of your personal data. This allows you to ask us to suspend the processing of your personal data, for example when you have questions about the accuracy of the data or the reason for the processing.
Withdraw your consent for a processing activity at any time.
Not be subject to a decision based solely on automated processing.
Obtain your data in a structured, commonly used and machine-readable form and have it transferred to another controller (the right to data portability).

In some cases we will need to ask you for more specific information so that we can confirm your identity and ensure that your right of access to information, or the exercise of any of your other rights, is properly exercised. We take this measure to ensure that your personal information is not disclosed to any person other than yourself, or to any other person who has no right to receive it. You can exercise your rights by contacting our privacy coordinator Stig Vermeiren at info@stigo.be or at the company address:

Stigo BV
For the attention of Stig Vermeiren
Regine Beerplein 1, 2018 Antwerpen, Belgium

Data protection authority

Any complaint or comment can be addressed to the data protection authority at the following address:

Gegevensbeschermingsautoriteit / Autorité de protection des données
Drukpersstraat 35, 1000 Brussels / Rue de la Presse 35, 1000 Bruxelles
gegevensbeschermingsautoriteit.be
autoriteprotectiondonnees.be

With this privacy policy Stigo BV complies with the GDPR guidelines and safeguards the privacy and protection of the personal data of our clients.

Summary

In short

Who is responsible for my personal data at Stigo?

Stigo BV, Regine Beerplein 1, 2018 Antwerpen, Belgium (company number BE0696711309), is in most cases the controller of your personal data. Stig Vermeiren is the privacy coordinator and can be reached at info@stigo.be for any question about your data or to exercise your rights.

Which rights do I have over my personal data at Stigo?

Under the GDPR you can ask Stigo for access to your personal data, correction, erasure, restriction of processing and a machine-readable copy for transfer to another controller. You can object to processing for direct marketing, withdraw your consent at any time and refuse a decision based solely on automated processing.

Where can I complain about how Stigo handles my data?

Contact Stigo first at info@stigo.be. Any complaint or comment can also be addressed to the Belgian data protection authority, the Gegevensbeschermingsautoriteit / Autorité de protection des données, Drukpersstraat 35, 1000 Brussels.